"Customer Care Norms"

As with any service  establishment,it is important to portray a favorable impression with our customers.They are as follows: 


Norms standard entry to facility and reception


.Every guest will be greeted courteously and politely.
.Customer’s must be treated with all respect.
.Reception area must be position  in front of the facility.
.Treat the customer the same way would you like to be treated.
.Make the customer feel at home by being  courteous and allowing them to feel comfortable.
.Allow the customer to get the best value for their money!Customers look for two things the quality of the product and the quality of the service.
.Always smile,be friendly and courteous and make eye contact when  speaking to the customers.
.The customer is an important person and should be treated as such.
.The customers is part of of our business and its our job to fulfill those needs.
.The customer deserves the most attentive we can give to them.